Cancellation Policy – We recognize that everyone’s time is valuable therefore we greatly appreciate a 48 hour cancellation notice. Failure to do so, may result in future NON REFUNDABLE deposits to reserve appointments.
Deposit & Cancellation Policy:When you book an appointment with Salon Cirillo , unlike other salons, we set that time and stylist aside just for you.If you cancel with late notice or simply do not show up at all, it inconveniences the many other clients that have been turned away because we were fully booked.We require a minimum of 48 hrs notice if you wish to cancel or re-schedule your appointment.
In order to secure your appointment, we may require a 50% deposit to be paid at the time of booking.
The deposit may be paid by Credit Card over the phone or Credit Card, or Cash in the salon and is held against your booking as a credit towards that appointment.
- If a cancellation is made with more than 48 hours notice, the deposit is refunded or forwarded to the new appointment time.
- If a cancellation is made with less than 48 hours notice, the deposit is forfeited as a late cancellation fee.
- If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee and you may not make any future appointments without payment in FULL at the time of booking.
- If a booking is held with a Gift Voucher, Mini Membership or Gift Card and has a late cancellation, 50% of the service price will be deducted from the Gift Voucher .
- In the case of a Gift Voucher, Mini Membership or Gift Card no-show, 100% of the service price is forfeited.
- Promotional Gift Vouchers or Promotional Gift Cards may not be used for a deposit.
- Clients who provide less than 48 hours notice are welcome to send someone else in their place to have the booked service(s) to avoid losing their deposit.
We hope you understand and respect our deposit and cancellation policy.